TERMS & CONDITIONS
OUR SHARED RIGHTS AND RESPONSIBILITIES WHEN DOING BUSINESS TOGETHER
Who are you dealing with?
Tradewinds Design and Marketing Group cc trading as The Charter Lounge
Registration Number 1989/06104/23
Our Directors
Tracy Whitehead | Managing Director TWDG
Kelli-Michelle Whitehead | Managing Director TCL
Are we legal?
Yes, Tradewinds Design Group cc. is a registered company and comply with all regulations as determined by the following bodies and Acts:
• The Closed Corporations Act
• SARS (South African Revenue Services)
• CPA (Consumer Protection Act)
• Protection of Personal Information Act (PoPI)
• Department of Labour
• Department of Manpower
• Employment Equity Act
• Others
We commit to complying with all current and future Acts and Laws to ensure we maintain business practices that are ethical, honest and transparent.
What do we do?
The Charter Lounge is a Sailing Charter Agency (a go-between) facilitating transactions between you and Charter Providers and various Travel Service Providers when necessary, such as:
• Yacht charter companies
• Airlines
• Hotels
• Car Hire Companies
Tour Operators
• Cruise Companies
• Rail Operators
• Visa Service Companies
• Consulates and Embassies
• Travel Insurance Companies
• Foreign Exchange Operators
What are our responsibilities?
1. To ascertain your travel needs and to offer professional advice accordingly.
2. To inform you of the trading conditions, as known to us.
3. To comply with deadlines and other criteria as laid down by the various suppliers/providers.
4. To the best of our ability to introduce you to a Service Provider which we have found to be:
• reputable
• a provider of quality products or services
• sharing in our ethos of service excellence
5. To advise you of required travel documentation and the validity thereof where possible
6. To be available for advice before, during and after travel has commenced.
7. Subject to statutory constraints or compliance with an order of court, we undertake to deal with all your information on a strictly confidential basis.
What are your responsibilities?
1. To clearly state your travel requirements and ensure they are understood.
2. To provide accurate information at all times, especially with regard to:
• the spelling of travellers names as per passport or ID document
• contact details, such as telephone, email and home address
• details of qualifications and previous experience
3. To check all details on quotes and confirmations and to confirm these are correct before travel commences.
4. To ensure that you are familiar with the terms and conditions of your booking.
5. If you are acting on behalf of other travellers, you are responsible to ensure they understand and accept the contents of this document.
6. To understand and accept that products presented in the media, in brochures and/or the internet may differ from reality.
7. To advise us of any special needs at the time of booking and to understand that despite our best endeavours these requests may or may not be fulfilled by the suppliers.
8. To ensure that all personal travel documents are valid, such as passports, health certificates, skippers and crew qualifications, international drivers licences, visa(s), travel insurance, etc.
9. To present a valid form of payment timeously. Late or invalid payments may result in the cancellation of your reservation and you may incur financial penalties.
Money Matters
Confirmation of bookings will only be ensured once payment has been received and cleared by our bankers and final documentation only issued once FULL payment has been received and cleared by our bankers.
We accept the following forms of payment:
• Direct deposit - cash only.
• Electronic Funds Transfer either direct to ourselves or the service provider as discussed during planning.
What can you do to make the most of your trip?
• Take out Travel Insurance which is highly recommended - ask a travel consultant for guidance.
• Make sure all your travel documentation is in order before departure.
• Reconfirm all your charter details, flights and transfers at least three days before departure.
• Make the supplier immediately aware of any issues and give them an opportunity to rectify the situation. Successful disputes depend on this. Reach TCL if direct contact during your travel is not helpful.
• Be tolerant of events beyond your or our control which may cause delays/changes, etc. Although these may cause anxiety, the suppliers have procedures in place to deal with such situations and this may include compensation in one form or another.
• Please note that a visa does not guarantee entry into any given country.
Legal Stuff
• This agreement is governed by South African Law.
• The Parties consent to the jurisdiction of the appropriate Magistrate's Court with regard to any action based on the Terms and Conditions of the actual contract signed with the supplier.
• This document reflects the only agreement between you and The Charter Lounge.
• You are contracted to the charter supplier independent of The Charter Lounge.
• You will be liable for all legal fees of an attorney and own client scale in the event that The Charter Lounge has to engage a lawyer to enforce or defend any of its rights.
Remember that we act as an Agent between you and the supplier, therefore:
• You are responsible for understanding and accepting the trading conditions of each supplier. You should request these from our consultant.
• The Trading Conditions of the supplier is the sole contract governing your transaction and will be referred to in times of dispute.
• We will facilitate your valid claim against a supplier.
• We accept limited liability for proven negligence on our part which may have led you to suffer a financial loss.
• We do not accept liability for any actions, errors or omissions of the supplier and their agents, which may result in a loss of any form, including personal harm.
• We do not accept liability for the consequences of actions beyond our control such as late or non-issuance of visas, passports or any other travel documentation, Acts of God, etc.
Consumer Protection Act
We support the intent of the Consumer Protection Act which governs business interactions between a seller and a buyer concerning products/services consumed in South Africa. We believe in honest, transparent, ethical and fair business practice.
Protection of Personal Information Act (PoPI)
We support the intent of the PoPI Act which by and large is to protect your personal information from distribution to or access by unauthorised parties.
Whilst we at The Charter Lounge are committed to doing so, you need to be aware that we cannot guarantee the extent to which your information is protected by third party service providers, such as airlines, hotels, car hire companies, etc., who need your personal information to conclude your travel arrangements.
Should you feel that we have not lived up to your expectations in this regard and/or you need further clarification on our Terms and Conditions:
Email us: sailaway@thecharterlounge.com
Call us: +27 (71) 892 4805
For information on our Privacy policy - Click here
For special offer and supplier terms and conditions - Click here